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Ningbo Forte Metal Products Co., Ltd.
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Product Description Advantages of the companyNingbo Forte Metal Products Co., Ltd. has been specialized in the production of CNC, forging products and their parts since 1978.Our products are reliable and durable, and are backed by many years of experience.76% of our products are exported to all over the world. Ningbo Forte Metal Products Co., Ltd. is located in Ningbo, Zhejiang Province, and is a company specializing in the forging and processing of special-shaped parts such as gears, axles, hydraulic parts, etc.After more than 40 years of development, Forte Metal has grown into a forging company integrating forging, heat treatment, machining and surface treatment, with first-class production technology, equipment and testing instruments. It has also obtained ISO9001:2015 and ISO/TS16949 quality management system certification.At present, our products are mainly exported to the United States, Japan, Europe, Southeast Asia, Russia and other countries, and are widely used in engineering machinery, agricultural machinery, garden machinery, mining machinery, high-speed railway, automobile, petrochemical, valve and other industries, and are well received by various customers.By leveraging our hard-earned reputation for honesty, reliability and quality, Ningbo Forte Metal Products Co., Ltd. aims to continue to be a pioneer in sales.We are also looking for global partners overseas. If your company is our end user, distributor or agent, please contact us.We look forward to working with you in the near future.Why choose us?1,Innovation Strength(R&D team number, technical engineers, equipped with three-coordinate, spectrometer, HB hardness machine, HRC hardness machine, tensile testing machine, impact testing machine, salt spray test room, ultrasonic, fluorescent magnetic particle inspection,adopting constant temperature room experiment, and has invested 3 million research and development expenses)2,Quality ControlWith 20 CNC equipment, 8 forging production lines, and advanced quality control processes, we ensure that the products meet the requirements of ISO9001:2015 and ISO/TS16949 international certification.3,Quantity and ProductivityWith the help of modern automated production lines, our 3 factories have 50 well-trained employees and produce 3 million pieces per year.4,Our ServiceWhat specific after-sales services can be provided?(1). Technical supportProduct installation and commissioning: Provide remote or on-site guidance to ensure the correct installation and operation of the product. Operation training: Provide customers with training on product use and maintenance.Technical consultation: Answer technical questions encountered by customers during use.(2). Repair and maintenanceWarranty service: Provide free repair or replacement service during the warranty period.Regular maintenance: Provide regular maintenance to extend product life.Emergency repair: Provide rapid response and repair for sudden failures.(3). Return and exchange serviceReturn and exchange policy: Clarify the return and exchange process and conditions to ensure customer rights.Return processing: Assist customers in processing returns, arrange logistics and refund or exchange.Quality inspection: Conduct quality inspection on returned products to ensure that they meet the return and exchange standards.(4). Spare parts supplySpare parts inventory: Maintain common spare parts inventory to ensure timely supply.Spare parts ordering: Provide spare parts ordering service according to customer needs.Spare parts replacement: Assist customers in replacing damaged or aging spare parts.(5). Customer feedback and improvementCustomer feedback collection: Collect customer opinions through surveys, telephone follow-up, etc.Problem Solving: Timely handle customer feedback and provide solutions.Product Improvement: Improve product design and production based on customer feedback(6). Remote SupportOnline Customer Service: Provide instant support via email, phone or online chat.Remote Diagnosis: Diagnose and solve technical problems through remote tools.Software Update: Provide remote update and maintenance of software products.(7). After-sales TrainingProduct Usage Training: Provide detailed product usage instructions and training.Maintenance Training: Train customers to perform routine maintenance and simple repairs.Advanced Training: Provide advanced operation and maintenance training for complex equipment or systems.(8). After-sales TrackingRegular Return Visits: Contact customers regularly to understand product usage and potential problems.Satisfaction Survey: Evaluate customer satisfaction with products and services through surveys.Long-term Support: Provide customers with long-term technical support and consulting services.(9). Legal and Compliance SupportContract Performance: Ensure that after-sales service complies with the contract agreement.Dispute Resolution: Assist customers in resolving after-sales disputes and provide legal support.Compliance consulting: Provide product compliance consulting to ensure compliance with local regulations.(10). Customized after-sales servicePersonalized service plan: Customize after-sales service plan according to customer needs.VIP service: Provide exclusive services for important customers, such as priority response, exclusive customer service, etc.SummaryAfter-sales service in the foreign trade export industry covers technical support, maintenance, returns and exchanges, spare parts supply, customer feedback, remote support, training, after-sales tracking, legal support and customized services, etc., aiming to improve customer satisfaction and establish long-term cooperative relationships. . **Technical support**FAQ Customer FAQs are listed as follows:Q: Are you a factory or a trading company?A: Industry and trade integration.Q: How to order?A: Inquiry us → Customize with drawings and samples → Inform the usage scenario → Receive our product design recommendation → Negotiate details → Confirm samples → Sign contract/deposit → Mass production → Goods are ready → Balance/delivery → Further cooperation.Q: How about sample order?A: Samples can be given to you. Please contact us for details. Once we charge you the sample fee, please rest assured that it will be refunded when you place the formal order.Q: Which shipping method is available?A: It is sea express, China express, and express delivery. Other shipping methods are also available, please contact us if you need another shipping route.Q: How long does it take for delivery [production] and shipment?A: The delivery time depends on the quantity you order. It usually takes 30-50 working days.Q: Some products are missing from my package, what can I do?A: Please contact our support team, we will confirm the contents of your order with the package, and compensate and ship according to the actual situation. We apologize for the inconvenience.Q: How to confirm payment?A: We accept wire transfer, PayPal payment methods, other payment methods are also acceptable, please contact us before you pay by other payment methods.
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